Ultimate ITIL® Version 5 Foundation Certification Guide

Pass the Exam. Transform Your Career. Lead the Future of IT Services.

Key Features
● Get a free one-month digital subscription to www.avaskillshelf.com.
● Full ITIL® Version 5 Foundation syllabus coverage including the Value System, Service Lifecycle, and guiding principles.
● Digital product and service management concepts covering value co-creation, value streams, and continual improvement.
● Exam-focused preparation with practice questions, real-world scenarios, and certification journey guidance.

Book Description
The Future of IT Belongs to Professionals Who Can Turn Technology into Business Value

The world runs on digital services, and the professionals who know how to design, deliver, and continuously improve them are the ones leading organizations, earning more, and building careers that last. Ultimate ITIL® Version 5 Foundation Certification Guide is not just an exam prep book. It is your complete transformation into a confident, credible, and future-ready IT service management professional.

From the moment you open this book, you are on a journey. You will start by understanding why ITIL Version 5 exists and what makes it fundamentally different from everything that came before — then move through digital products, digital services, value streams, governance, automation, artificial intelligence, and continual improvement with the kind of clarity that only comes from a guide written by someone who has lived and breathed ITIL for over 25 years. Every concept is explained not just for the exam but for the real world, so you finish each chapter knowing exactly how to apply what you have learned the very next day at work.

By the time you reach the final page, you will not just be ready to pass the Foundation exam — you will be ready to lead. Ready to align services with business strategy, optimize value streams, drive digital transformation, and become the ITSM professional every organization needs!

What you will learn
● Explain ITIL® Version 5 core concepts, guiding principles, and the Service Value System.
● Apply the four dimensions of service management to real organizational scenarios.
● Design value streams and service practices for digital product and service delivery.
● Support digital transformation through AI, automation, and modern ITSM practices.
● Analyze service relationships, risks, costs, and outcomes in enterprise environments.
● Build a strong foundation for advanced ITIL certifications and career progression.

1. Evolving IT Service Management
2. Introduction to Key Concepts of ITIL
3. ITIL Four Dimensions of Product and Service Management
4. Key Concepts of Digital Product and Service Management
5. ITIL Product and Service Lifecycle
6. The ITIL Value System: Part I
7. The ITIL Value System: Part II
8. Identifying, Mapping, and Managing Value Streams
9. Completing the ITIL Foundation Picture
10. Outline of the Certification Journey
11. Implementation and Next Steps
Index

Sankarsan Biswas is a PeopleCert Ambassador, ITIL Master, Agile Scrum Master, consultant, author, and trainer with over 25 years of experience in IT Service Management, governance, and digital transformation. He has advised organizations across banking, aviation, telecom, transportation, and public sectors on achieving operational excellence and service value.

About the Technical Reviewer

Michael Imhoff Nielsen is an Expert Director for Imhoff Consult with a primary focus on ITSM. With 40 years of experience in the IT industry, he has worked as a developer, consultant, assessor, instructor, and mentor. He holds certifications in ITIL, COBIT, SIAM, PRINCE2, and Prosci Change Management, and is an accredited instructor and assessor for ITIL and SIAM. As an ITSM consultant, he has been part of short-term engagements and projects ranging from a few days to several years across organizations.

Michael’s passion for sharing knowledge and driving improvement has led him to engage in volunteer work. He served on the board of the IT Service Management Forum Denmark for a decade, contributed to several sub-committees and working groups locally and globally, spent three years on the IT Service Management Forum International Executive Board, and five years as a SIAM network facilitator at the Danish IT Society. In addition, he has been a reviewer of several publications, including ITIL V3 Service Operation, Service Design, and ITIL4 Drive Stakeholder Value. Michael was also a part of the translation team of the ITIL V3 Glossary and the ITIL Foundation Handbook into Danish.

In 2013, Michael was awarded the title of Fellow in Service Management by the PRISM Institute, in recognition of his background, experience, and contributions to the field.