Sankarsan Biswas
SKU: 9788197651137
ISBN: 9788197651137
eISBN: 9788197651120
Rights: Worldwide
Author Name: Sankarsan Biswas
Publishing Date: 22-Aug-2024
Dimension: 7.5*9.25 Inches
Binding: Paperback
Page Count: 558
Key Features
● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM).
● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges.
● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands.
Book Description
The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information.
This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field.
Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles.
What you will learn
● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services.
● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence.
● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success.
● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects.
● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era.
Who is this book for?
This book is tailored for IT professionals and leaders at all levels aiming to enhance their IT Service Management skills, including IT managers, service delivery managers, ITIL practitioners, project managers, operations managers, service desk managers, governance officers, digital transformation leaders, and those preparing for ITIL certification.
2. Navigating the ITIL4 Landscape-1
3. Navigating the ITIL4 Landscape-2
4. A Holistic Approach to IT Service Management
5. General Management Practices – I
6. General Management Practices – II
7. General Management Practices - III
8. General Management Practices – IV
9. Technical Management Practices
10. Service Management Practices - I
11. Service Management Practices - II
12. Service Management Practices-III
13. Service Management Practices - IV
14. Service Management Practices - V
15. Roadmap for ITIL Certification
16. Digital Transformations With ITIL4
17. Implementing ITIL4 in Organizations
Index
Sankarsan Biswas is a seasoned IT professional with over three decades of rich experience in the industry. As an ITIL Master, ITIL 4 Managing Professional and ITIL 4 Strategic Leader, and an ITIL V3 Expert, Sankarsan brings a wealth of expertise to the table. His dedication to driving enterprise transformations is evident through his commitment to leveraging renowned governance frameworks such as ITIL and COBIT.
Throughout his career, Sankarsan has demonstrated proficiency in various areas including IT Service Management (ITSM), data center operations, service desk management, project and program management, cloud computing, and disaster recovery/business continuity planning. His skill set also encompasses leadership, global service delivery, vendor management, and exceptional people management Skills.
Sankarsan's professional journey includes significant achievements such as completing ITSM consultancy assignments for multinational corporations, managing ITSM process review engagements for financial organizations, and implementing ITIL governance models in service delivery. He has successfully managed end-to-end service delivery and infrastructure support for global clients, emphasizing service level management and service desk operations.
With a career contour spanning across roles such as ITSM consultant, project manager, practice head, freelance ITIL trainer, and academic head, Sankarsan has acquired a diverse skill set and industry knowledge. He has contributed to the development of ITSM practices, supported business development initiatives, led work delivery, managed client relationships, and facilitated training and development programs.
Sankarsan's academic background includes a Bachelor of Science in Mathematicsfrom Mumbai University, complemented by a range of professional certifications including ITIL Master, ITIL 4 Strategic Leader, ITIL 4 Managing Professional, ITIL V3 Expert, and COBIT Foundation, among others. He has also pursued courses in ISO lead auditing, cloud computing, and IT service management.
Beyond his professional endeavors, Sankarsan is multilingual, proficient in Bengali,English, Hindi, and Marathi. He resides in Kolkata and remains dedicated to driving excellence in IT service management, contributing his expertise to organizational growth and success.
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ABOUT TECHNICAL REVIEWS
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Michael works as an Expert Director for Imhoff Consult with a primary focus onITSM. With 40 years of experience in the IT industry, he has held roles ranging from developer to consultant, assessor, instructor, and mentor. Certified in various frameworks, including ITIL, COBIT, SIAM, PRINCE2, and Prosci ChangeManagement Practitioner, he delivers training and assessments as an accredited instructor and assessor for ITIL and SIAM. As an ITSM consultant, he has been part of small engagements and projects ranging from a few days to several years in both very small and large global IT organizations.
Michael’s passion for sharing knowledge and enabling others to improve has led him to engage in volunteer work. He served on the board of the IT Service Management Forum Denmark for a decade, participated in several sub-committees and working groups locally and globally, spent three years on the IT Service Management Forum International Executive Board, and five years as a SIAM network facilitator at theDanish IT Society. In addition, he has been a reviewer of several publications, including ITIL V3 Service Operation, Service Design, and ITIL4 Drive Stakeholder Value. Michael was also part of the translation team of the ITIL V3 Glossary and the ITIL Foundation Handbook into Danish.
In 2013, Michael’s background, experience, and involvement earned him the distinction of Fellow in Service Management from The priSM Institute.