Table of Contents
1. Getting Started with ITIL and ITSM
2. Navigating the ITIL4 Landscape-1
3. Navigating the ITIL4 Landscape-2
4. A Holistic Approach to IT Service Management
5. General Management Practices – I
6. General Management Practices – II
7. General Management Practices - III
8. General Management Practices – IV
9. Technical Management Practices
10. Service Management Practices - I
11. Service Management Practices - II
12. Service Management Practices-III
13. Service Management Practices - IV
14. Service Management Practices - V
15. Roadmap for ITIL Certification
16. Digital Transformations With ITIL4
17. Implementing ITIL4 in Organizations
Index
2. Navigating the ITIL4 Landscape-1
3. Navigating the ITIL4 Landscape-2
4. A Holistic Approach to IT Service Management
5. General Management Practices – I
6. General Management Practices – II
7. General Management Practices - III
8. General Management Practices – IV
9. Technical Management Practices
10. Service Management Practices - I
11. Service Management Practices - II
12. Service Management Practices-III
13. Service Management Practices - IV
14. Service Management Practices - V
15. Roadmap for ITIL Certification
16. Digital Transformations With ITIL4
17. Implementing ITIL4 in Organizations
Index