About The Author & Technical Reviewer
Richa Garg brings a wealth of hands-on experience and deep technical expertise in the field of Site Reliability Engineering (SRE). With over nine years of industry experience, she has grown from a college intern at Dell Technologies to a seasoned leader, currently heading a team that manages critical SRE operations for enterprise-grade applications.
Her journey is a testament to adaptability and technical excellence. As an SRE for Dell’s $70 billion e-commerce platform, Richa played a pivotal role in transitioning Dell.com to a hybrid cloud infrastructure using NGINX, resulting in significantly improved ecosystem availability and a marked reduction in production incidents.
Her technical skill set spans across CI/CD pipelines, automation, and advanced observability using Splunk. She is also proficient in essential networking technologies such as GTM, LTM, SSL, firewalls, DNS, and routing. Richa has represented Dell at leading industry conferences and earned accolades for her impactful contributions to migration strategies and digital transformation Initiatives.
Beyond her engineering achievements, Richa is also a passionate public speaking coach. She has mentored over 100 students in her home city—including schoolchildren, adults, and even aspiring politicians—helping them find their voice and express themselves with clarity and confidence.
------------------------------------------------------------------------------------------------------------------
ABOUT TECHNICAL REVIEWER
------------------------------------------------------------------------------------------------------------------
Neeraj brings 15 years of experience in Data Engineering, Middleware, and Database Architecture and Administration. His expertise encompasses overseeing complex data engineering projects, designing middleware solutions, and managing databases across diverse environments while ensuring system reliability, scalability, and security. Neeraj has refined his skills in optimizing database performance and streamlining middleware processes, consistently delivering high-quality results. His strategic approach combines cutting-edge technologies and best practices to enhance data workflows, improve system interoperability, and support business intelligence initiatives. He has worked across industries such as global transportation and logistics, retail, food and beverage, recycling, and more.
Currently, Neeraj serves as a Technical Manager in the Data Engineering practice at Rackspace Technology, where he leads the implementation and optimization of automated data pipelines, ensuring high-quality, reliable, and scalable data delivery. He is involved in implementing new technologies and streamlining workflows to enhance data efficiency, scalability, and reliability while managing resources, budgets, and timelines to ensure the successful completion of projects that align with business needs.